Frequently asked questions to help you buy a voucher, a gift box or an item - LES TERRASSES D'EZE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can customize it according to your wishes directly on our LES TERRASSES D'EZE website.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are available in digital format for immediate sending, or in physical format for in-person delivery. Take advantage of our offer to give a moment of relaxation and well-being at Les Terrasses d'Eze.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at LES TERRASSES D'EZE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order at LES TERRASSES D'EZE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, with the option to choose from our various offers, such as the Escale Découverte or the Séjour Rêve d'Azur, for a unique experience at Les Terrasses d'Eze.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for Les Terrasses d'Eze, select the dedicated option during your online purchase. You can then customize your group gift and invite participants via email or link sharing, directly from our Les Terrasses d'Eze platform.
How can I choose the amount for a gift card?
The amount of your gift voucher is determined by the available gift boxes at LES TERRASSES D'EZE. You can choose from our options, ranging from 70 € for a floatation session to 780 € for a two-night stay, including getaways or gastronomic moments.
How can I log in to my account?
To access your account on our website, use the email address and password you created during your registration. If you have forgotten your password, use the reset option available on the login page of our establishment LES TERRASSES D'EZE.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button on our LES TERRASSES D'EZE website.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy unforgettable moments at Les Terrasses d'Eze.
How do I remove a gift box from my cart?
To remove a box from your cart at LES TERRASSES D'EZE, simply click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a LES TERRASSES D'EZE gift box, select your box from our various options, add it to your cart and customize it with a message. You can choose between stays, spa experiences or gourmet dinners, and benefit from immediate digital delivery for quick shipping.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift box at LES TERRASSES D'EZE and let the recipient choose the experience that suits them among our various services, such as a stay, a meal at the bistro restaurant Le Tillac, or a relaxing session at the spa.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the reservation conditions of our establishment LES TERRASSES D'EZE. You will find the specific details in the terms and conditions of your gift box.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment Les Terrasses d'Eze.
Is the gift box customer service reachable by phone?
The customer service of LES TERRASSES D'EZE is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account on our website. Log in with the credentials received at the time of purchase to access this information at LES TERRASSES D'EZE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment LES TERRASSES D'EZE.
Is there a dedicated customer service for gift boxes?
For any questions regarding your gift box, detailed information about the services offered is available on our website. Our establishment, LES TERRASSES D'EZE, is at your disposal for an unforgettable stay on the French Riviera.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ will guide you on how to use your gift box at LES TERRASSES D'EZE. You will find practical information about booking, validity, and included services to fully enjoy your relaxation and well-being experience at our establishment LES TERRASSES D'EZE.
Is spa access included in my gift box?
Access to the spa depends on the gift box you have received. Some packages, like the Beauty Escape or the Mediterranean Escape, include relaxation and wellness services. Check the details of your gift box to find out the options available at our establishment LES TERRASSES D'EZE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box at LES TERRASSES D'EZE has access to the same services as other customers, such as the 500m2 spa or the bistronomic restaurant Le Tillac, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your relaxation and well-being experience at LES TERRASSES D'EZE.
Is parking included in my gift box?
Parking is not included in the LES TERRASSES D'EZE gift boxes. However, the establishment has a private parking lot nearby for your convenience.
Is breakfast included in my gift box?
Breakfast is not included in the LES TERRASSES D'EZE gift boxes. However, to make the most of your stay, you can enjoy subtle and inventive cuisine at the bistro-style restaurant Le Tillac, with a panoramic view of the Mediterranean.
Is special attention given to the recipient of a gift box?
LES TERRASSES D'EZE pays special attention to gift box recipients by offering them unique moments of relaxation and well-being, such as spa sessions or gourmet meals with a view of the Mediterranean. Each box is designed to ensure an unforgettable experience at our establishment LES TERRASSES D'EZE.
Is a welcome drink included in my gift box?
The gift boxes from Les Terrasses d'Eze include a welcome drink to greet you during your stay or visit. Enjoy this thoughtful gesture at our establishment, LES TERRASSES D'EZE.
Should we bring towels to the Spa?
The towels are provided by the spa at LES TERRASSES D'EZE, so you don't need to bring any. Fully enjoy your relaxation time at our establishment LES TERRASSES D'EZE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in different packages, ranging from wellness sessions to gastronomic stays, to meet all needs. Enjoy the unique experience offered by our establishment LES TERRASSES D'EZE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are customizable and available for immediate dispatch at LES TERRASSES D'EZE.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the volume ordered at LES TERRASSES D'EZE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment LES TERRASSES D'EZE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The booking conditions apply, at our establishment LES TERRASSES D'EZE.
How can I leave a review for my gift box?
You can share your experience and leave a review for your gift box by logging into your customer account on our website. The conditions for leaving a review are specified during your reservation at LES TERRASSES D'EZE.
How can I contact the store?
You can reach us by phone or through the online form available on our website. The LES TERRASSES D'EZE gift boxes offer a unique relaxation and well-being experience on the French Riviera, with packages tailored to each desire, such as the Escape Discovery or the Dream of Azure Stay. Our gift boxes are available in digital format for immediate delivery, with flexible booking at our establishment LES TERRASSES D'EZE.
Is there a dress code for the gift box?
To fully enjoy your gift box, smart casual attire is recommended, especially for the bistro restaurant Le Tillac, which offers a panoramic view of the Mediterranean. Les Terrasses d'Eze combine elegance and relaxation for an unforgettable stay on the French Riviera.
From what age can I get a treatment?
The minimum age to enjoy a treatment at LES TERRASSES D'EZE depends on the chosen services. You can enjoy moments of relaxation and well-being in our 500m² spa, offering a true detox and relaxation journey, or opt for specific treatments such as a session in the flotation tank. Access conditions are detailed in the description of our gift boxes at LES TERRASSES D'EZE.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box at LES TERRASSES D'EZE. The beneficiary can choose their stay dates and book directly with the establishment LES TERRASSES D'EZE.
How can one access the hotel from the airport?
To access LES TERRASSES D'EZE from the airport, you can choose to take a taxi or rent a car, as the hotel is located between Nice and Monaco, just a few minutes from the medieval village of Eze. This establishment, LES TERRASSES D'EZE, offers an exceptional view of the Mediterranean.
Is the establishment accessible to people with reduced mobility?
LES TERRASSES D'EZE, ideally located between Nice and Monaco, offers an exceptional panorama of the Mediterranean and a 500m2 spa with unique facilities for complete relaxation of the body and mind. The establishment has 87 rooms all with sea views and a private terrace, but it is recommended to check directly with the establishment for accessibility for people with reduced mobility, in our establishment LES TERRASSES D'EZE.
Are pets allowed in the establishment?
Les Terrasses d'Eze accept pets, according to the establishment's conditions.
Where can I find the menus?
The menus for the bistronomic restaurant Le Tillac are available directly on the website of LES TERRASSES D'EZE. You will also find details about the services offered, such as spa sessions or gift boxes.
What are the hours of operation?
The hours of operation for LES TERRASSES D'EZE vary depending on the service. For your spa session, stay, or dinner, you can enjoy the facilities and services both day and night, with hours tailored to your comfort and well-being.
Is there parking available near the establishment?
LES TERRASSES D'EZE offers a private parking lot for hotel guests, located in the immediate vicinity of the establishment. This parking is accessible to facilitate your stay and relaxation in our exceptional setting on the French Riviera.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Les Terrasses d'Eze are available in digital format and can be sent immediately by email, or delivered by mail according to your preference. This gives you total flexibility to offer an exceptional moment on the French Riviera.
Is postal delivery offered?
Yes, we offer postal delivery of our LES TERRASSES D'EZE gift boxes. You can also choose immediate digital delivery, depending on your preference.
In addition to gift boxes, is it possible to order or have items delivered?
We offer gift boxes for stays, spa sessions, and meals at our bistro restaurant Le Tillac, with a panoramic view of the Mediterranean. The boxes are available for unique relaxation and wellness experiences at our establishment LES TERRASSES D'EZE.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an unforgettable moment at Les Terrasses d'Eze. Both formats are available to customize your gift according to your preferences, at our establishment Les Terrasses d'Eze.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, for an unforgettable gifting experience at LES TERRASSES D'EZE.
Is the gift box available in a digital format (e-gift box)?
Yes, the LES TERRASSES D'EZE gift boxes are available in digital format. You can choose immediate delivery by email, allowing for instant gifting to the recipient.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The shipping costs vary depending on the options chosen for your LES TERRASSES D'EZE gift box.
Do you deliver gift boxes internationally?
Yes, we deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. You can choose immediate digital dispatch for instant delivery at LES TERRASSES D'EZE.
What are the delivery times for gift boxes by mail?
The gift boxes from Les Terrasses d'Eze are shipped within 48 hours by mail. You can also choose immediate digital delivery for instant receipt. Les Terrasses d'Eze.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery is immediate in digital format, and you benefit from the best rate directly from our establishment LES TERRASSES D'EZE.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at LES TERRASSES D'EZE.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at the establishment Les Terrasses d'Eze.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The delivery is immediate in digital or physical form, with secure payment directly to the establishment LES TERRASSES D'EZE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days from the date of purchase. You can also choose immediate digital delivery when placing your order at LES TERRASSES D'EZE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Les Terrasses d'Eze. You will thus be able to enjoy our establishment according to the conditions indicated at the time of purchase.
Can my gift box be extended if not used?
The extension of your gift box at LES TERRASSES D'EZE depends on the establishment's conditions. You can enjoy your unforgettable stay on the French Riviera between Nice and Monaco, with a panoramic view of the Mediterranean.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. Les Terrasses d'Eze offer various packages and services, such as stays, spa sessions, or meals at the bistro restaurant Le Tillac, to provide you with a custom experience on the French Riviera.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment LES TERRASSES D'EZE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. Les Terrasses d'Eze offer you an unforgettable stay on the French Riviera, between Nice and Monaco, with a variety of services to meet your needs for relaxation and well-being.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations with a gift box depends on the conditions specified during your reservation at LES TERRASSES D'EZE.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the reservation conditions of your gift box at Les Terrasses d'Eze. The establishment offers wellness packages and unforgettable stays on the French Riviera, between Nice and Monaco, for a relaxing and gastronomic experience.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate for use at LES TERRASSES D'EZE. However, you can use it to book a relaxation or gastronomy experience at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LES TERRASSES D'EZE offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to take advantage of these unique offers, perfect for an unforgettable moment on the French Riviera with LES TERRASSES D'EZE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
LES TERRASSES D'EZE offers gift boxes suitable for various occasions, such as birthdays, bachelorette or bachelor parties, or gatherings with friends. You can give a moment of relaxation and well-being with our spa packages or an unforgettable gastronomic experience at our bistro-style restaurant Le Tillac, with a panoramic view of the Mediterranean. Explore our selection of gift boxes to find the perfect offer at LES TERRASSES D'EZE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LES TERRASSES D'EZE are official and guaranteed without intermediaries. You benefit from immediate digital delivery and secure payment directly to the establishment, with no commission or additional fees.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the LES TERRASSES D'EZE gift boxes correspond to those available on site, such as the 500m2 spa or the bistronomic restaurant Le Tillac. Each box is designed to offer a unique relaxation and well-being experience to be enjoyed at our establishment LES TERRASSES D'EZE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking, at our establishment LES TERRASSES D'EZE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from our establishment LES TERRASSES D'EZE.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can shop with complete peace of mind to offer an exceptional moment at Les Terrasses d'Eze.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at LES TERRASSES D'EZE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience at LES TERRASSES D'EZE, between relaxation and gastronomy. Each box allows you to enjoy a wellness day, a meal at our bistro restaurant Le Tillac, or an unforgettable stay at our establishment LES TERRASSES D'EZE.
Is it possible to pay in installments?
The pay-in-installments option is not available for LES TERRASSES D'EZE gift boxes. You can make your secure payment during your online order.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery and secure payment directly to the establishment LES TERRASSES D'EZE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at LES TERRASSES D'EZE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LES TERRASSES D'EZE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The LES TERRASSES D'EZE gift boxes allow you to choose and customize your desires to offer an unforgettable moment on the French Riviera.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box, we accept payment by credit card, PayPal, Apple Pay, and Google Pay. You benefit from immediate digital delivery and secure payment directly to the establishment LES TERRASSES D'EZE.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at LES TERRASSES D'EZE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from the establishment LES TERRASSES D'EZE.
Can a promotional code be used?
You can use a promotional code when placing your order at LES TERRASSES D'EZE. Check its validity and usage in our establishment's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from our official store LES TERRASSES D'EZE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, subject to the conditions of the establishment LES TERRASSES D'EZE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during the order, which will then be included with the shipment. Take advantage of this opportunity to customize your gift at LES TERRASSES D'EZE.
Can we add options to your gift box offers?
The gift boxes from Les Terrasses d'Eze can be customized to your liking, with various options depending on the packages. You can choose and customize your gift box directly online, with immediate digital delivery. Les Terrasses d'Eze thus offer you a flexible experience tailored to your needs.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more memorable experience for your loved ones at LES TERRASSES D'EZE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your LES TERRASSES D'EZE gift box with a message to mark a special occasion. The LES TERRASSES D'EZE gift boxes are chosen and personalized according to your wishes, to offer an unforgettable moment on the French Riviera.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment LES TERRASSES D'EZE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LES TERRASSES D'EZE paper gift box, a duplicate can be issued subject to availability. The shipping conditions are specified at the time of purchase of your gift box.
Can partially used gift boxes be refunded?
Partially used gift boxes are non-refundable at LES TERRASSES D'EZE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the establishment LES TERRASSES D'EZE. The boxes offer flexibility to book stays, spa sessions, or gastronomic experiences, thus allowing you to fully enjoy the chosen offer.
Does the right of withdrawal apply to the purchase of a gift box?
The LES TERRASSES D'EZE gift box is non-refundable and non-exchangeable, as it is a service. Therefore, the right of withdrawal does not apply to your purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the purchase conditions. At LES TERRASSES D'EZE, you can book your dates directly with the establishment to enjoy your gift box.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of LES TERRASSES D'EZE.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from Les Terrasses d'Eze are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiration date, it will no longer be usable. Les Terrasses d'Eze offer unique relaxation and well-being experiences, and it is advisable to check the validity conditions at the time of purchase to avoid any disappointment.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, Les Terrasses d'Eze offer the possibility to benefit from a credit according to the conditions specified at the time of purchase. The establishment offers a variety of gift boxes for moments of relaxation and well-being, suited to different desires and budgets.
How can I redeem the cashback?
To use your gift box, you can book directly with the establishment Les Terrasses d'Eze by choosing your stay or service dates. The box is valid for various experiences such as stays, spa sessions, or meals at the bistro restaurant Le Tillac, with a panoramic view of the Mediterranean. Fully enjoy your moment of relaxation and well-being at Les Terrasses d'Eze.
What is the processing time for a refund after I make a request?
The refund processing times for a LES TERRASSES D'EZE gift box depend on the specific conditions at the time of purchase. Refunds are processed within 14 days after the request is validated, at our establishment LES TERRASSES D'EZE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from LES TERRASSES D'EZE are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, in our establishment LES TERRASSES D'EZE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes at LES TERRASSES D'EZE. We invite you to check the available dates during your booking, so you can fully enjoy your relaxation and well-being experience at our establishment LES TERRASSES D'EZE.
Is booking with a gift box subject to availability?
The reservation with a gift box at Les Terrasses d'Eze is subject to the establishment's availability. To make the most of your stay, we recommend booking as soon as possible to secure your preferred date.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at LES TERRASSES D'EZE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LES TERRASSES D'EZE, have its number ready. This number is required to validate your reservation at our establishment LES TERRASSES D'EZE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of our establishment LES TERRASSES D'EZE.
Can I use my gift box on holidays?
The use of your gift box at LES TERRASSES D'EZE may vary depending on the establishment's availability, especially on holidays. To fully enjoy your relaxation and well-being experience, it is recommended to book in advance, taking into account the specific conditions of LES TERRASSES D'EZE.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates directly with the hotel LES TERRASSES D'EZE.
Can I book online with my gift voucher?
Booking with a gift box at LES TERRASSES D'EZE can be done online or directly at the establishment. The beneficiary can choose their dates and enjoy their gift box for a stay, a wellness day, or a gourmet dinner. LES TERRASSES D'EZE.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at Les Terrasses d'Eze. The establishment will welcome you with pleasure for a relaxing and well-being experience on the French Riviera.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at LES TERRASSES D'EZE, between Nice and Monaco. This establishment offers unforgettable stays with a 500m² spa and panoramic restaurants, for a unique relaxation and well-being experience.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the establishment LES TERRASSES D'EZE.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional services or options are not included. Your moment of relaxation and well-being awaits you at Les Terrasses d'Eze.
Is my gift box personalized?
Your gift box is personalized, bearing the name of the beneficiary indicated at the time of purchase. It cannot be modified. Enjoy your relaxing and well-being experience at Les Terrasses d'Eze.
Can my gift box be used all at once?
Yes, your gift box can be used in one go to enjoy an unforgettable experience at LES TERRASSES D'EZE. Check the specific conditions of the establishment to confirm the terms of use of your gift box at LES TERRASSES D'EZE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the services offered by the establishment LES TERRASSES D'EZE.
Is my gift box valid in only one establishment?
Your gift box is valid only at our establishment LES TERRASSES D'EZE, located between Nice and Monaco. You can enjoy our 500m2 spa or our bistro-style restaurant Le Tillac with a panoramic view of the Mediterranean.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the LES TERRASSES D'EZE establishment.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. Enjoy your relaxation and well-being experience at Les Terrasses d'Eze to the fullest.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the conditions of the establishment LES TERRASSES D'EZE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LES TERRASSES D'EZE, a piece of ID may be requested to validate your reservation made with a gift box. The establishment is located between Nice and Monaco, offering an exceptional panoramic view of the Mediterranean and an unforgettable stay on the French Riviera.
Do you accept pets?
Les Terrasses d'Eze do not accept pets in their establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LES TERRASSES D'EZE, log in to your account and follow the instructions on our website. The recipient can choose their stay or service dates according to the availability of our establishment LES TERRASSES D'EZE.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at LES TERRASSES D'EZE, you do not need to create a customer account. You can place an order as a guest and enjoy your relaxing moment at our establishment LES TERRASSES D'EZE.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and reservation conditions at our establishment LES TERRASSES D'EZE.
What are the check-in and check-out times?
The check-in and check-out times at LES TERRASSES D'EZE are set at 15:00 for check-in and 12:00 for check-out, to fully enjoy your stay on the French Riviera.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. For example, you can opt for a day of relaxation with the Discovery Escape or a two-night stay with the Dream of Azure Stay. Details are available on the website of Les Terrasses d'Eze.
What is the difference between a gift box and a free amount voucher?
A gift box from LES TERRASSES D'EZE offers a choice among predefined experiences, such as an overnight stay, a meal, or a spa session, while a voucher with a free amount allows you to pay for a service up to the chosen amount, to fully enjoy our establishment LES TERRASSES D'EZE.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to enjoy an unforgettable stay at Les Terrasses d'Eze.
How do I use a gift box during booking?
To use your gift box at Les Terrasses d'Eze, book directly with the establishment by mentioning your unique code. The reservation dates are flexible, allowing the recipient to choose according to their availability at our establishment Les Terrasses d'Eze.
Can the gift box be transferred to a third party?
The LES TERRASSES D'EZE gift box can be given to a third party. Simply indicate this during the order to customize your gift as you wish.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LES TERRASSES D'EZE, you can choose and customize your gift box with all your desires to offer an unforgettable moment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LES TERRASSES D'EZE.
What is the validity period of a gift box?
The gift boxes from LES TERRASSES D'EZE are valid for a duration of one year from the date of purchase, giving you a year to plan and enjoy your relaxation and wellness experience at our establishment LES TERRASSES D'EZE.
Are children allowed?
Les Terrasses d'Eze welcomes children, but it is recommended to check the specific conditions of the establishment for a family stay. Enjoy an exceptional panoramic view of the Mediterranean in this 4-star hotel located between Nice and Monaco.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment LES TERRASSES D'EZE.
Is the spa access private?
Access to the spa at LES TERRASSES D'EZE is shared with other guests of the establishment. The 500m² spa offers a unique relaxation and well-being journey, with equipment dedicated to the total relaxation of the body and mind.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, gourmet getaways, and unique experiences on the French Riviera. You can give moments of relaxation at the spa, unforgettable nights with a view of the Mediterranean, or gastronomic meals in our bistro-style restaurant Le Tillac, at LES TERRASSES D'EZE.